We are a consumer redress scheme, authorised by the Government since 2014, to provide an impartial service that considers consumer complaints about a variety of property related issues. All property agents who carry out estate, lettings and property management work, have a legal responsibility to belong to a redress scheme and, if at any point, the consumer feels the service one of our members has provided falls short of what is expected, they may be able to raise a complaint. We also provide redress for other property professionals which includes landlords, and we offer dedicated tenancy mediation helping to resolve tenancy issues and prevent cases needing to go to court. Please note the Property Redress Scheme is not a regulator or an enforcement agency.
Property Redress, one of the UK’s leading independent redress providers for the property industry, is celebrating a decade of significant growth, with more than 20,000 member offices.
