Nearly three-quarters of UK tenants (73%) who aren’t using digital tools in their rental properties would like to give them a try, according to a new survey.

Capterra’s poll of global renters across 12 countries – including 400 UK tenants – found this country is not leading the way in adopting property technology, with 44% of UK property owners failing to offer renters convenient technology such as remote security apps.

In the UK, tenant adoption rates for dedicated communication platforms (10%), online payment portals (19%), smart locks (7%), and remote security apps (7%) are below the global average. However, more than a third (34%) have access to online document portals - noticeably higher than the global average.

Portals

Dedicated communication portals aren’t seen as particularly important by UK tenants, who prefer traditional methods; email is by far the most preferred channel, with 45% of UK tenants using this method, while 35% communicate with landlords via SMS or messaging apps.

Capterra reports that the most desired technologies by tenants across the world are remote security apps (35%), smart energy management (34%), and smart locks (34%). It explains: “These tools can streamline administrative tasks and enhance security and convenience for both tenants and property managers. Given the influence advanced technology can have on tenant decision-making, landlords should employ these tools to stand out from the competition.”

Communication

Capterra believes that understanding tenant communication preferences is crucial for good relationships. “By using digital tools like property management software for tasks such as rent collection, expense tracking, and tenant engagement, and by providing smart security tools, property managers can strategically enhance tenant satisfaction, improve operational efficiency, and position their properties favourably.”

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