In this episode of The Property Cast, founder of the HFIS group, Eddie Hooker, is joined by the Head of Redress at the Property Redress Scheme, Sean Hooker, and special guest Nathan Emerson - CEO of Propertymark - the leading membership body for property agents.

With the private rented sector on the cusp of a major overhaul, this episode explores Propertymark's perspective on all things lettings.

Eddie, Sean and Nathan kick off by discussing what makes a bad agent. There are two types, says Nathan - but how can landlords spot one? And what are the most common agent errors? Nathan provides his top tips for landlords when it comes to choosing a letting agent.

Changes

How does Propertymark view the big changes that are coming for the rental sector? And what aspects of reform are likely to have the biggest impact on landlords and agents?

The trio discuss topical issues from antisocial behaviour and pets, to whether landlord redress is the right way to raise standards in the private rented sector. We hear a lot about landlords exiting the market, but how can landlords be encouraged to invest? What would Nathan do if he could change one thing to keep landlords in the sector?

On the way to Wembley

Finally, the Propertymark One conference is coming up on 27 June at the OVO Arena in Wembley. Open to both members and non-members, and bringing several disciplines together under one roof, it will be the biggest event Propertymark has ever staged.

What can delegates expect? Tune in to find out more and to hear Nathan's answer to The Property Cast's closing question '� '�You've got �20k to invest in improvements to your rental property '� what changes would you choose to make, and why?

Video out-take: What makes a bad agent?