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14/7/25 8:13 pm
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Renters are most likely to turn to social media to solve issues caused by mould because they are unsure about their legal rights.
A new survey reveals that almost 85% of tenants suffering from damp and mould in their homes haven’t had a positive experience with their landlord, with the majority turning to social media or the internet to try to fix the problem.
Aico’s poll - timed to coincide with its Damp & Mould Action and Awareness Week – found that fewer than half of renters surveyed turned to their landlord for advice after discovering damp and mould.
Of those surveyed, 70% said they would be willing to work with landlords to address the problem - but only if they were given clear guarantees over their legal rights; 72% wanted to know what their rights were, 68% wanted guaranteed repair timescales and 61% wanted protection from eviction.
Report author Dr Sam Collier (pictured) says many landlords are already working closely with residents, putting measures in place to address issues proactively and ensure homes are safe, healthy environments.
“It’s reassuring to see a real commitment across the sector to drive up standards and protect residents,” he adds. “But what this report shows is that much more still needs to be done to tackle the issue affecting millions of households.”
The firm is running a series of seminars to provide landlords, tenants and housing professionals with practical guidance and specialist insight during the awareness week, which runs from 20th-26th October, including a session about landlords’ responsibilities.
It recently launched the HomeLINK Case Management system, a tool that helps landlords track and manage cases, analyse data, record actions and communicate with residents.
This year’s campaign is backed by organisations including Allergy UK, the Chartered Institute of Housing and Northern Ireland Federation of Housing Associations.
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